Refund & Cancellation Policy

1. Paddle is the Merchant of Record

When public Opselith Pro sales are available, Paddle is the Merchant of Record for the purchase. Paddle handles payment processing, billing, applicable taxes and the final refund transaction. Public Pro sales are not currently open.

Refunds are handled under the applicable Paddle Refund Policy and mandatory rights that apply to the buyer.

2. Statutory withdrawal is separate

If you are a consumer and an applicable statutory withdrawal right is available, you can use Opselith's online withdrawal function. You do not have to give a reason. A discretionary refund review is not a condition for exercising a statutory right.

Withdraw / cancel an eligible purchase

3. Discretionary refund reviews

Outside mandatory legal rights, Opselith Pro purchases are generally non-refundable. You can still ask for a discretionary review. We ask for a reason category so we can identify duplicate purchases, technical problems and possible abuse consistently. A review request is not an automatic approval.

4. How discretionary requests are assessed

Opselith may consider the reason, purchase history, product usage, duplicate transactions, whether a technical problem can be resolved, fraud or abuse signals and the time since purchase. Where a discretionary refund is not required by law, the request may be approved, partially approved or declined. Paddle, as Merchant of Record, processes the final refund outcome and may apply its own buyer policy.

For a technical problem, contact support@opselith.com. We will first try to reproduce and resolve the issue where that is appropriate, without limiting mandatory remedies.

5. Full, partial and chargeback outcomes

A confirmed full refund ends the paid access associated with that transaction. A chargeback also ends that paid access. A partial refund does not automatically revoke the full key; any access adjustment is handled according to the reason and applicable legal or goodwill outcome.

6. No automatic pro-rata promise

Opselith does not promise an automatic time-based or pro-rata refund simply because part of a 30-day or 1-year access period has been used. Where mandatory law requires a particular reimbursement calculation, that rule applies. Any other partial refund is discretionary and is assessed case by case.

7. One-time access

Opselith Pro keys are one-time purchases and do not renew automatically. A 30-day key expires after 30 days and a 1-year key expires after 365 days. After expiry the key is no longer valid. There is no recurring subscription to cancel; buy a new key if you want to continue after expiry.

8. Mandatory rights and contact

Nothing in this policy limits mandatory consumer protection, withdrawal, conformity, refund or cancellation rights. Where mandatory law provides stronger protection, that right applies.

Email support@opselith.com. Buyers can also use the support/refund options in the Paddle receipt or Paddle Buyer Support.